Last Updated: October 6, 2025
At treeservicesaustintx.com, also referred to here as "treeservicesaustintx.com," "we," or "us," we value your privacy and aim to be clear about how we handle information.
This policy describes what we collect, how we use it, who we may share it with, and the choices available to you. By visiting treeservicesaustintx.com or any site that links to this policy, you agree to the terms below.
Scope
This policy covers information gathered:
- On our Website
- Through emails, texts, and other electronic messages exchanged with us
- Through our ads and apps on third-party sites when they link to this policy
It does not cover information collected offline or on websites we do not operate or control.
Information We Collect
We collect information in three main ways:
1. Information You Provide
This may include:
- Name
- Address
- Phone number
- Information related to your service request, such as location, scope, timing, pricing expectations, and notes
- Any other details you choose to send us
2. Information Collected Automatically
This may include:
- Pages you view, links you click, time spent on the site, and the pages you enter from or leave to
- IP address, device IDs, approximate location, browser type, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and similar tracking tools
3. Information from Third Parties
This may include:
- Updated contact information
- Purchase or interaction history
- Service request checks and fraud screening
- Advertising and analytics data, including email engagement
Your information may be processed in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize you when you return
- Measure how the site performs
- Tailor content to your interests
- Support advertising efforts
Most browsers allow you to block or remove cookies. If you do, some features may not function properly.
Third parties may also place cookies on your device, and we do not control those tools.
Interest-Based Advertising
We may partner with others to show ads that are tailored to your interests.
These partners may use identifiers such as IP addresses, cookie IDs, or hashed email addresses to identify your device.
To learn more or choose to opt out, visit:
How We Use Your Information
We use collected information to:
- Deliver and improve our services and Website
- Review and complete your service requests
- Connect you with service providers that fit your request
- Communicate about requests, updates, and support needs
- Personalize your experience and our marketing
- Carry out analytics, research, and product development
- Detect, prevent, and respond to fraud, misuse, and security concerns
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We may share information in the following ways:
Service Providers and Provider Networks
If you ask for a quote or service, we share the details needed with third-party service providers and provider networks so they can respond to your request.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We work with vendors that help run the Website and our business, including providers of analytics, security, payments, support, and marketing.
These vendors may access personal information only as needed to perform services for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you provide, such as an email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share information that cannot reasonably be used to identify you.
Legal and Safety
We may disclose information when required by law, to protect rights and safety, or to investigate fraud and abuse.
Business Transfers
We may share information as part of a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may have its own privacy policy and data practices.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot handle service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to stop future marketing messages from us. This will not stop messages from providers with whom we shared your request.
- Cookies: You can manage cookies through your browser settings or the opt-out links listed above.
Access and Control
You may ask us to:
- Review the data we hold about you
- Fix inaccurate information
- Delete data, subject to legal or operational requirements
- Share concerns about how your data is used
Please use the contact details in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, taking into account:
- The type and sensitivity of the data
- The risk of harm
- The purposes for processing
- Legal requirements
- Whether those purposes can be met in another way
Security
We rely on administrative, technical, and physical safeguards to protect personal information.
Sensitive submissions are sent over SSL. Even so, no method of transmission or storage can be guaranteed to be completely secure.
Children's Privacy
This Website is not designed for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, please do not submit a service request.
If you are under 18, use the Website only with appropriate consent or legal capacity.
California Privacy Rights
If you live in California, you may have the following rights, subject to certain exceptions:
Right to Know
You may request details about:
- Categories of personal information collected
- Sources of that information
- Business or commercial purposes for collection
- Categories of third parties with whom we shared it
- Specific pieces of personal information we maintain about you
Right to Delete
You may request deletion of personal data collected from you, subject to exceptions.
Right to Correct
You may request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may be treated as "sale" or "sharing" under California law.
To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently for exercising your privacy rights.
Verification
We verify requests before taking action. Requests that cannot be verified or that are excessive may be denied.
How to Submit a Request
Use the contact details below and include "California Privacy Request" in your message.
If you use an authorized agent, we may require proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for marketing purposes during the previous calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you access it from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.
Changes to This Policy
We may revise this policy from time to time.
When we do, the "Last Updated" date will change.
If you continue using the Website after an update, that means you accept the revised policy.
How to Contact Us
Chop Chop Tree
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."
